raidboxes®

Background information on the upcoming introduction of the chargeable storage extension.

SSD add-on for storage expansions

Neele de Jonge

Jan Hornung

Lucy

Information about managing your contracts, invoicing and payment methods 

Contracts and Billing

How to find the correct invoices for products you have purchased at Raidboxes.

Matching invoices and subscriptions

Information about prorated charges and why they are listed separately on your invoice.

Prorated charges on invoices

gocardless.com is our service provider for direct debit payments. You'll receive a confirmation email from them for new direct debits.

Why is gocardless.com sending me emails?

Here you will find information on the currently restricted credit card usage.

Note for credit card payments between July 4-15, 2022

Here you will find all the information about our price adjustment starting in September 2025.

Price adjustment 2025

Everything you need to know about our new subscription management in 2022.

New subscription management 2022

Our new subscription model in 2022

At Raidboxes you can upgrade and downgrade your hosting plan at any time. This article explains how it works.

Upgrades and downgrades of hosting plans

Details on how and when you can cancel your contracts.

Cancellation periods and how to cancel contracts

You can change the payment method and invoicing interval in the contract settings of your Raidboxes Dashboard.

Change the payment method and payment interval for a contract.

You can remove an already activated Box from a contract with just a few clicks.

Remove a Box from a contract

Manage your subscriptions

Do you need a copy of an invoice? In the Raidboxes Dashboard you can view and download all of your invoices.

Download an invoice

How to change the email address on your Raidboxes account.

Change the email address on your Raidboxes profile

Johannes Benz

Invoice managment

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