Your website will remain accessible. Removing the Box from its contract only changes its status: It becomes a Demo Box again. Your existing domain connection stays in place, and no additional password protection is enabled. Your hosting contract also remains active and can be assigned to another Box.
What should I consider before removing my Box?
⚠️ Keep the limited Demo period in mind.
After removing your Box from its contract, it becomes a Demo Box. Depending on its plan, the Box will remain available for 4 to 14 days before being automatically deleted.
If you still need your website, make sure to back up its data or move it to another Box before the Demo period expires.
Want to save a copy of your website? The article Download a backup of your Box explains which backup options are available and how to download your data.
How do I remove my Box from its hosting contract?
You can remove your Box directly through the contract management section of your Raidboxes Dashboard.
Open the contract management section of your Raidboxes Dashboard.
Find the contract you want to remove your Box from and click Details.
In the contract details, select the option to remove the Box. In the old Dashboard, you can identify this option by a document icon with a cross. In the new Dashboard, click the Remove Box button.
View Raidboxes v 1.0
View Raidboxes Dashboard v 2.0
The Box will be detached from the hosting contract and converted back into a Demo Box. Your website will remain accessible.
How long will my Box remain available after removal?
Depending on its plan, your Box will remain available for 4 to 14 days. Once this period expires, the Box is automatically deleted.
⚠️ Important: Your website remains accessible until the Box is deleted. Once the Box has been deleted, the website hosted on it will no longer be available.
How can I use the contract for another Box?
After removing your previous Box from its contract, you can assign the existing hosting contract to another Demo Box.
Open the Demo Box you want to activate.
Click Activate now in the orange banner.
Choose the option to activate the Box using an existing contract.
Select the available hosting contract and complete the activation.
Your new Box is now assigned to the existing hosting contract.
What happens to my domain?
Your existing domain connection remains in place when you remove the Box from its contract. Your website therefore remains accessible through its current domain.
If you want to use your domain with another Box, you'll need to update the domain connection:
Remove the domain from your previous Box.
We recommend removing the domain before detaching the Box from its contract. Once the Box becomes a Demo Box, you won't be able to change its domain settings until it's assigned to a hosting contract again. Alternatively, you can contact our support team for assistance.
Activate the new Box using your existing hosting contract.
Connect the domain to your new Box.
The remaining steps depend on where your domain is managed:
Raidboxes domain: The Dashboard automatically configures the required DNS records when you connect the domain to your new Box. For detailed instructions, see Connect a Raidboxes domain to your Box.
External domain: If your domain is managed by another provider, you'll need to update the DNS records yourself. You can find instructions on locating the IP addresses and updating the DNS records in our Helpcenter article Connect an external domain.
DNS changes can take up to 48 hours to take effect worldwide. Your website may be temporarily affected during the transition.
Does removing my Box automatically cancel my hosting contract?
No. Removing a Box from its contract does not cancel your hosting contract.
Your contract remains active under its existing terms. It does not automatically end when no Box is assigned to it.
You have two options:
Continue using the contract: Activate another Demo Box under your existing contract.
Cancel the contract: If you no longer need the hosting contract, you can cancel it separately through contract management. Open the contract details and click Cancel contract.
For more information, see Cancellation periods and how to cancel contracts.