If your Boxes use domains whose DNS settings are managed externally, there is one important thing to consider after the upgrade: Changing the A and AAAA records.
We want to make sure that you have sufficient time for necessary preparations. That's why we'll wait until September 2024 before we start migrating Boxes with external domains.
The upgrade procedure at a glance
As the update of DNS records is a manual process and takes some time, we have added some additional security measures to the procedure for Phase 2 migrations:
One week before the migration, you will be informed by email about the Boxes and the time frame for the upgrades.
Until shortly before the start of the migration, you have the option to postpone your migration to a later date.
When the migration has started, we will update you via email.
We will then clone your site to the new infrastructure. This will result in a short downtime of your Box.
We then set up a so-called domain proxy. This ensures that your site remains accessible, even if the DNS settings have not yet been changed.
Once the migration is complete, you will receive another email with all the important information about your new Box and the next steps.
You now have at least 14 days to adjust your DNS settings.
ℹ️ If you need longer for the DNS changeover, simply contact us and we can extend the domain proxy period for you.
FAQ
What does "update DNS records" mean?
What does "update DNS records" mean?
The DNS settings determine the behavior of your domain. You use them to define which website your domain resolves to and which email service you use.
You can adjust the DNS settings directly via your domain provider's user interface. If your domain is managed by a webdesigner or WordPress agency, make sure to inform them of the upcoming change.
💡 If your domain is hosted with us, you don't need to change the DNS settings yourself.
Which of my Boxes will be upgraded in Phase 2?
Which of my Boxes will be upgraded in Phase 2?
We will be upgrading all Mini, Starter, Fully Managed and Pro Boxes that use at least one external domain. One week before the migration, we will inform you by email and tell you exactly which of your Boxes will be upgraded and when.
Whenever possible, all your Boxes will be upgraded on the same day.
Can I postpone the date for the upgrade?
Can I postpone the date for the upgrade?
Yes, you can postpone the upgrade date up to two times. You will find the corresponding option in your Raidboxes Dashboard after you have received the specific date of your Box migration.
How much time do I have to update my domain after the migration?
How much time do I have to update my domain after the migration?
After the upgrade, you have at least 14 days to adjust the DNS settings.
💡 If you need more time, just get in touch with our support team. They can extend the duration of the domain proxy for you.
What happens if I can't change my DNS settings in time?
What happens if I can't change my DNS settings in time?
If you are unable to make the DNS changes within the 14 days, just contact our support team. We will then extend the duration of the domain proxy for you 😊
⚠️ However, if you have not changed the DNS settings for your domain before the proxy expires, your website will no longer be accessible after the expiry date until the DNS settings have been changed.
Other helpful articles
In Raidboxes 2.0 - Phase 1 migrations we explain exactly how the upgrades work for Boxes with domains that are managed by us.