Use this article to quickly find a solution to any problems you may encounter after migrating your mailbox.
Incorrect login details when logging into webmail
If you receive the error message "Login failed" in the Raidboxes webmailer, proceed as follows:
(1) Check whether you have already assigned the new mailbox password:
Check the migration status in your Dashboard – there you can see which mailboxes are still waiting for passwords to be assigned.
Assign a new, strong password
Log in with the new password in the webmailer.
Note: You no longer have access to the mailbox.org webmailer. With the migration of your mailbox, the webmailer has changed, meaning you can now access and manage your emails via the Raidboxes webmailer.
(2) Reset your password and try logging in again:
If you no longer have the assigned password, reset the password for your mailbox.
Reset password under emails (https://dashboard.raidboxes.de/mails/) > *Mailbox selection* > Reset password
Receive the confirmation code at your account email address.
Log in with the new password in the webmailer.
ℹ️ If the email address of your mailbox matches the email address you use to operate your Raidboxes account, please contact support to reset your mailbox.
Connection problems with the mailbox
If you cannot receive emails via your email program after migration, it will probably need to be reconfigured.
(1) Ensure that you have already assigned a new password:
See the following instructions for setting the password.
(2) Select the correct instructions for setting up your email program:
💡 Quick troubleshooting tip: If you are unable to connect to the email program despite having set it up, try logging in with your access data in the Raidboxes webmailer.
If the login also fails, continue with these steps.
If you are unable to connect despite entering the correct login details, please contact our support team and have screenshots of the stored server configuration data (server/host name, port, encryption) ready.
Problems sending and receiving
If your email program is already set up and you are having problems sending or receiving emails, check the stored data for the server configuration.
| Incoming server (IMAP) | Outgoing server (SMTP) |
Server / hostname |
|
|
Admin | Your email address | Your email address |
Password | Your new password | Your new password |
Port | 993 | 587 |
Encryption | SSL / TLS | Start TLS |