We’re excited to announce the upcoming migration phase following the introduction of our new mail servers. 🙌 In this article, we’ll explain how you, as an existing customer, can benefit from the new servers as quickly as possible and what changes you can expect.

✔️ Catch-all feature in all plans
With the catch-all feature, all emails sent to non-existent email addresses on your domain can automatically be forwarded to a specific mailbox.

✔️ Security features
The new mail servers offer spam and virus filtering, SSL encryption, a blacklist checker, and optional PGP encryption.

✔️ Better scalability and long-term price advantage
After migrating to the new email servers, you can add new mailboxes within your existing email contract, depending on your plan. For technical reasons, however, the mailbox migration itself will be performed on a 1:1 basis.

✔️ Raidboxes Webmailer
Thanks to the webmailer, you can access your emails from anywhere – and of course, ad-free.

Starting in February 2026, we will begin scheduling mailboxes for migration to the new servers – and of course, you’ll be informed in good time. You also have the option to postpone the migration or opt out entirely.

We send all announcements and status updates to the email address stored in your Raidboxes profile.

Starting in February, we schedule your mailbox migration 7 days in advance and send you an email with the exact migration date. All mailboxes of a domain are always migrated together.

💡 Tip: Prepare for the migration by noting which email clients or services are connected to each mailbox, and block some time on the migration day to reconnect everything. Of course, our support team is available to help with any post-migration steps.

You’ll receive an email when the migration starts and another one when it’s completed. During the migration, we copy the emails from your mailbox to our new servers – depending on the amount of mail, this can take anywhere from a few minutes to several hours.

Your old mailbox will remain fully functional during and after the migration and can continue to receive emails.

Your emails will then be accessible via the Raidboxes webmailer. You’ll get access by setting a new account password through the migration overview.

In the migration overview, set a new password for your email mailbox. The password must be at least 8 characters long and include uppercase letters, lowercase letters, and special characters. We recommend using a password manager to create and store your passwords.

Afterwards, you can log in to the Raidboxes webmailer using your email address and the newly created mailbox password, or update other email clients and services with the new server details.

If you use apps on your computer, smartphone, or tablet to manage your emails, you’ll need to update them with the new server information.

Regardless of this, after the migration is complete, your emails will be fully accessible via the Raidboxes Webmailer – meaning no emails will be lost even if you haven’t updated your apps or programs yet.

If you have contact forms or newsletters set up on your website that use your mailbox, you’ll need to update any SMTP plugins or external services (e.g., Brevo).

Please keep an eye on our announcements – we’ll keep you updated throughout all phases of the process.

Our support team is always available to answer your questions. You can also book an appointment with us if you need help updating your email clients or SMTP services.