Data Act at Raidboxes

Under the EU Data Act (Regulation (EU) 2023/2854), you have the right to access your data at any time and export it in a commonly used, machine-readable format. The regulation has been directly applicable in all EU member states since September 12, 2025.

This article explains what data is generated and stored at Raidboxes and within our add-ons, where you can access it, how to export it, and which data cannot be exported. If a particular data category does not have a dedicated export function, you can copy the information directly from the interface or save it as a PDF using your browser's print function.

Examples: Customer number, email address, name, billing address

Access: Dashboard

Export: View in the Dashboard, copy and paste, or print to PDF

Examples: Box administrators, team members, access permissions, single sign-on connections

Access: Box → Manage Admins

Export: View in the Dashboard, copy and paste, or print to PDF

Examples: Plan, contract term, cancellation status

Access: Contract management

Export: View in the Dashboard or access through invoices

Examples: Invoices, payment status, payment method

Access: Contract management and payment method management

Export: Download individual invoices as PDFs

Examples: Domains, subdomains, DNS records (A, AAAA, CNAME, MX, TXT), nameservers

Access: Domain management in the Dashboard

Export: View in the Dashboard, copy and paste, or print to PDF

Examples: Authorization code (AuthCode), domain owner information, domain contact details

Access: Domain management → Actions → Show AuthInfo

Export: Obtain the authorization code to provide to your new registrar. Domain owner information can be copied and pasted or printed to PDF.

Examples: Certificate details, associated domains, validity periods

Access: SSL section of your Box

Export: Download your own certificates via SFTP or SSH. Certificate details can be copied and pasted or printed to PDF.

Note: If you purchased and uploaded your own SSL certificate, you can transfer it along with its private key, provided you saved the key when purchasing the certificate. Let's Encrypt certificates are automatically issued for your Box and cannot be transferred. Your new hosting provider can issue a new certificate free of charge.

Examples: Redirects, .htaccess files, server-side settings

Access: Dashboard and .htaccess files via SFTP or SSH

Export: Download .htaccess as a file. Other settings can be copied and pasted or printed to PDF.

Note: The underlying NGINX configuration is managed by Raidboxes and cannot be exported as part of our managed hosting service.

Examples: PHP version, memory limit, execution time

Access: Box settings

Export: Copy and paste or print to PDF

Examples: Content stored in your WordPress website

Access: Database management or alternatively via SSH

Export: SQL dump or alternatively using mysqldump via SSH

Examples: Posts, pages, comments, menus, custom post types, products, orders, and customer data

In addition to exporting a complete database dump, WordPress provides its own built-in export tool. This tool exports your content as an XML file in WXR format, which can be imported into any WordPress installation.

This method is more platform-independent than an SQL dump and is particularly useful if you only want to transfer your content rather than migrate your entire WordPress installation.

Access: WordPress admin area → Tools → Export (WordPress import and export tutorial)

Export: XML file (WXR), including either all content or selected content types

WooCommerce: Products and orders can also be exported using WooCommerce's CSV export functions under Products → Export or through the orders overview.

Note: WXR exports do not include themes, plugins, or original media files. These are included in your backups and can also be downloaded via SFTP.

Examples: Complete website, including files and database

Access: Backup section of your Box

Export: Download backup as a ZIP file

Examples: Used SSD storage space, storage usage over time

Access: Box overview → SSD Usage tile

Export: View in the Dashboard or print to PDF

Examples: All website files, access credentials

Access: Access credentials in the Dashboard

Export: Download all files in their original format

Examples: Access timestamps, protocols used, source of access

Access: Logs section in the Dashboard or via SFTP

Export: Download log files or copy and paste their contents

Examples: WP-Cron settings, scheduled tasks, executed commands

Access: Cron settings of your Box

Export: Copy and paste or print to PDF

Examples: Content, files, and database of your staging environment

Access: Staging section of your Box, as well as via SFTP, database management, and SSH

Export: Backup, SFTP download, and SQL dump, just as with your live environment

Note: Staging environments are not included in your live website backups and must be backed up separately.

Examples: Templates created from an existing Box for use in new projects

Access: Templates overview in the Dashboard

Export: Create a Box from the template and then download it as a backup

Examples: Network structure, individual websites within a WordPress Multisite network

Access: WordPress Network Administration, Box database settings, SFTP

Export: SQL dump and file download. Individual sites can also be exported as WXR files using the WordPress export tool.

Examples: Redirects, password protection for your website

Access: Box overview and Box settings

Export: Copy and paste or print to PDF

Examples: Caching rules, cache lifetime, Redis Object Cache in the Dynamic+ add-on

Access: Cache settings of your Box

Export: Copy and paste or print to PDF

Note: Cached content is temporary data that can be regenerated at any time and is therefore not exported.

Examples: Error logs, access logs, debug logs

Access: Dashboard (live logs) or SFTP

Export: Download log files in TXT format or as compressed files

Examples: Resource utilization

Access: Box status

Export: View in the Dashboard or print to PDF

Examples: Blocked and allowed IP addresses and user agents

Access: Box settings → Security

Export: Copy and paste or print to PDF

Examples: Web Application Firewall alerts, threats detected by the Exploit Detector, blocked DDoS attacks

Access: Security section of your Box. Notifications are also sent via email.

Export: Copy and paste or print to PDF

Note: The underlying detection rules and internal signatures are security-sensitive and cannot be exported.

Examples: Status of PHP, database, and web server

Access: Managed at system level, with status information displayed in the Dashboard

Export: Not available (managed hosting)

Examples: Completed WordPress, plugin, and theme updates

Access: Update overview of your Box

Export: Copy and paste or print to PDF

Examples: Emails, folder structures, aliases, forwarding rules, calendars, and contacts

Our email services are provided through our partners mailbox.org and Register.it. You manage your mailboxes through your Raidboxes Dashboard, while the actual email data is stored by the respective email provider.

Access: Email section of the Dashboard, webmail, or via IMAP or POP3 using your email client

Export: Download all emails via IMAP, export individual messages as EML files, folders as MBOX files, or additionally as PST files using Outlook. Contacts can be exported as VCF files and calendars as ICS files through webmail.

Examples: Migrating existing mailboxes to another provider or to Raidboxes

Access: Email overview in the Dashboard

Export: You can export your emails independently via IMAP at any time, free of charge. We also offer an automated mailbox migration service through our partner Audriga. This optional additional service is subject to a fee.

Examples: Exchange Online mailboxes, calendars and contacts, files stored in OneDrive and SharePoint, Teams content, user information, and license data

You can purchase Microsoft 365 licenses through Raidboxes. However, the actual content is stored by Microsoft, not by Raidboxes.

Access: New Dashboard → Subscriptions → Third-party Providers → Manage Microsoft 365. From there, you can access the Microsoft Admin Center.

Export: The easiest way to export emails, calendars, and contacts is through Outlook as a PST file. You can download files from OneDrive and SharePoint directly through their web interfaces or synchronize them to your computer using the sync client. User and license information can be viewed and exported as CSV files in the Microsoft Admin Center.

Note: You can find your license and billing information at Raidboxes. Microsoft provides the export functions for the actual content.

Examples: Optimization settings, optimized images, content delivery through a European CDN

Access: Add-on settings in the Dashboard and the FastPixel plugin in your WordPress admin area

Export: Copy and paste settings or print to PDF

Examples: Privacy policies, cookie policies, terms and conditions, consent records, consent preferences, compliance settings

Legal documents are hosted in the iubenda cloud and embedded into your website.

Access: iubenda Dashboard, accessible through your automatically created iubenda account linked to your Raidboxes account

Export: Use iubenda's export tools. Legal documents can be exported as PDF or HTML files, while consent records and preferences can be exported as CSV files and, where supported, JSON files. Configuration settings can be copied and pasted or printed to PDF.

Examples: Widget configuration, generated ALT text, audit reports

Access: iubenda Dashboard and add-on settings in the Raidboxes Dashboard

Export: Export configuration settings and reports as PDFs or, where supported, CSV files. Generated ALT text can be exported through a database dump if it is stored in your WordPress database.

Note: Export functions are provided by iubenda.

Examples: Generated content and layouts, prompts and inputs entered into the assistant

Access: AI Site Assistant in the Dashboard

Export: The generated website is part of your Box and can therefore be exported through backups, SFTP, SQL dumps, and the WordPress export tool. Prompts and conversation histories within the assistant can be saved by copying and pasting them.

Examples: Partner status, discount tier, commission statements

Access: Partner section in the Dashboard

Export: Download statements as PDFs. Overviews can be copied and pasted or printed to PDF.

Examples: Live chat histories, email support requests

Access: Chat widget in the Dashboard and your own email correspondence

Export: Request your chat history via email or save it by copying and pasting

Examples: Data Processing Agreement (DPA), subprocessors, privacy information, data deletion policy

Access: DPA through the online form

Export: Download documents as PDFs. Your completed DPA will be sent to you via email.

You can export your entire website and migrate it to another hosting provider at any time. Follow these steps:

Certain types of data cannot be exported because they relate exclusively to our infrastructure, are security-sensitive, or do not contain customer-specific information. These include:

Exporting your data using the methods described above is free of charge.

Additional services that go beyond the switching assistance required by law may be subject to a fee. Currently, this applies to the automated mailbox migration service provided through our partner Audriga.

You can still export your emails independently via IMAP at any time, free of charge.